Monthly Archives: June 2018

APAC – Support Engineer – Customer Success

WELCOME TO LIGHTSPEED HUMAN CAPITAL MANAGEMENT INC. THE LEADERS IN TECH RECRUITMENT: 

Lightspeed Human Capital Management Inc. is considered a global leader in the recruitment of top Sales Engineers, Technical Sales (Pre/Post), Support, Marketing, Product Management and Product Marketing candidates in the Networking space. In the past year, the Lightspeed Recruiting team has delivered top level candidates for the clients considered BEST IN CLASS  including award winners – focusing on Enterprise Networking, Security, SDN/NFV, Virtualization, Archiving, Storage and Mobility solutions worldwide.  Our candidates have repeatedly been the TOP candidates in Sales Achievement, Leadership and Business Excellence. How we do know? Our clients call to Thank Us a Year after placements are made…this is success.

TO APPLY: https://jobs.smartrecruiters.com/Lightspeedhcm/743999672687533-singapore-support-engineer-customer-success

CLIENT INDUSTRY: SDDC, IaaS, PaaS

JOB TITLE(s):  Support Engineer – Customer Success

Job Description

Our client delivers AWS compatible infrastructure and services that can be deployed in any enterprise data center. Their solutions include EC2-compatible and Kubernetes applications, S3-compatible, EBS-compatible and EFS-compatible storage, RDS-compatible databases, ELB-compatible load balancers, and EMR-compatible Hadoop. The product enables multi-cloud and hybrid applications while maintaining a consistent management using AWS APIs.

Essential Duties and Responsibilities

  • Provide hands-on technical support in analyzing, diagnosing, and troubleshooting production system issues.
  • Communicate technically complex remedies, solutions or workarounds in a clear and concise manner to the customer.
  • Establish strong relationships with the customer’s technical team
  • Prioritize customer requests and coordinate with the relevant contacts in our HQ
  • Escalate issues in a timely manner according to a predefined procedure, while engaging our engineering team as needed
  • Provide ongoing training of our product, with adaptation to the customer needs

Qualification

    • 3+ years experience in a technical support position at an enterprise company, supporting production environments.
    • Expertise working with at least two of the following: cloud, virtualization, networking, storage, OpenStack.
    • Extensive experience troubleshooting Linux system issues.
    • Strong customer-facing skills.
    • Ability to grasp customers’ needs and suggest appropriate solutions, in short timelines.
    • Ability to work under pressure to resolve customer issues.
    • Ability to self-manage and take initiative in a startup environment.
    Advantages:
    •  Background in networking, L2/L3
    • Virtualization platforms: Vcloud, Vsphere, KVM
    • Software-defined storage

Additional Information

Lightspeed Human Capital Management Inc. is a global leader in international recruitment services, specializing in Network Optimization, Service Assurance, Security, OSS/BSS, and SDN/NFV within the telecom space.  Lightspeed works with leading clients in the technology sector and is always looking for exceptional candidates searching for their next opportunity. If this sounds like you, connect with us on LinkedIn, follow us on Twitter @talentxfactor, and visit our website www.talentxfactor.com.

SF – Presales – Principle Security Architect

WELCOME TO LIGHTSPEED HUMAN CAPITAL MANAGEMENT INC. THE LEADERS IN TECH RECRUITMENT: 

Lightspeed Human Capital Management Inc. is considered a global leader in the recruitment of top Sales Engineers, Technical Sales (Pre/Post), Support, Marketing, Product Management and Product Marketing candidates in the Networking space. In the past year, the Lightspeed Recruiting team has delivered top level candidates for the clients considered BEST IN CLASS  including award winners – focusing on Enterprise Networking, Security, SDN/NFV, Virtualization, Archiving, Storage and Mobility solutions worldwide.  Our candidates have repeatedly been the TOP candidates in Sales Achievement, Leadership and Business Excellence. How we do know? Our clients call to Thank Us a Year after placements are made…this is success.

TO APPLY:https://jobs.smartrecruiters.com/LightspeedHumanCapital/743999671954307-sf-presales-principle-security-architect

CLIENT INDUSTRY: Networking

JOB TITLE(s):  Director of Pre-sales Engineering

Job Description

Our client is looking for a Principle Security Architect to support our security solutions.  As a Principle Architect you will be the expert in leading the presales teams including their partners.  You will be a part of a dynamic team focused on delivering best of breed visibility solutions to enterprise and service provider customers. This hire will be based on Metropolitan areas or a suitable remote location in the Eastern US.

  • Provide technical Sales support.
  • Performs specialized systems engineering role as an overlay supporting the eastern region.
  • Performs in-depth and technical presentations on security and other emerging technologies for customers, partners, and training events.
  • Architects complex security solutions with top worldwide customers.
  • Responsible for assisting local teams with complex and strategic proof of concepts and product evaluations.
  • Provides mentorship/guidance on emerging technologies and competitive trends to key customers, partners, and field sales teams.
  • Ability to travel up to 75%+ for customer meetings and to lead complex POCs.
  • Communication liaison between Field and Corporate on technical issues.
  • Complex pre-sales technical support.
  • Security specific RFI/P & Bid Support.
  • Interface with Engineering and Product management team to bring Field’s requirements

Qualification

  • Bachelor Degree in a technical area (Computer Science, Computer Engineering); or equivalent work experience.
  • 8-10 years of experience in a Pre-Sales role in security or cryptography
  • 15 years of industry experience.
  • Thorough understanding of cyber security and cryptography
  • Fundamental understanding of network protocols
  • Ability to provide expert level knowledge of tools and technologies for enterprise security
  • Proven ability and understanding of the components that comprise a successful information security program
  • Effective technical presentation and excellent communication skills.
  • Industry recognized certifications preferred
  • US Federal Experience – Desired
  • Security Clearance – Desired

Additional Information

Lightspeed Human Capital Management Inc. is a global leader in international recruitment services, specializing in Network Optimization, Service Assurance, Security, OSS/BSS, and SDN/NFV within the telecom space.  Lightspeed works with leading clients in the technology sector and is always looking for exceptional candidates searching for their next opportunity. If this sounds like you, connect with us on LinkedIn, follow us on Twitter @talentxfactor, and visit our website www.talentxfactor.com.

SF – Senior Product Manager – Hybrid/Cloud

WELCOME TO LIGHTSPEED HUMAN CAPITAL MANAGEMENT INC. THE LEADERS IN TECH RECRUITMENT: 

Lightspeed Human Capital Management Inc. is considered a global leader in the recruitment of top Sales Engineers, Technical Sales (Pre/Post), Support, Marketing, Product Management and Product Marketing candidates in the Networking space. In the past year, the Lightspeed Recruiting team has delivered top level candidates for the clients considered BEST IN CLASS  including award winners – focusing on Enterprise Networking, Security, SDN/NFV, Virtualization, Archiving, Storage and Mobility solutions worldwide.  Our candidates have repeatedly been the TOP candidates in Sales Achievement, Leadership and Business Excellence. How we do know? Our clients call to Thank Us a Year after placements are made…this is success.

TO APPLY: https://jobs.smartrecruiters.com/Lightspeedhcm/743999671725190-senior-product-manager

CLIENT INDUSTRY: Hybrid-Cloud

REPORTING TO:  Chief Product Officer

JOB TITLE(s): Senior Product Manager

Job Description

Our client is building a next gen cloud infrastructure with a specific focus on developing solutions for Enterprise workloads. We are on the hunt for a Product Manager to lead initiatives focused on building out our solution. If you are currently leading a product development in a Product Management capacity – focused on hyper-scale cloud (IaaS, PaaS or SaaS) then we are eager to talk with you. If you have a strong background in product management in cloud software development and DevOps – then reach out to us.

We’re looking for a smart, passionate product manager to play a key role in building the new enterprise edition of our service.

As product manager, YOU are CEO of your product and need to enjoy thinking through what it takes to build a world-class product, how to communicate that to engineering, and how to see it through a successful launch.

  • In this position, you will help drive growth by defining the product, features and make sure it is tuned to the market and to our customers.
  • Work directly with customers to understand their problems and requirements.
  • Identify and present innovative and creative product solutions.
  • Conduct market analysis, competitive analysis and product strategy.
  • Gather and synthesize requirements to define compelling product.
  • Broker and facilitate product decisions cross functionally.
  • Balance business and user needs with technical constraints
  • Discover the true requirements underlying feature requests, recommending alternative approaches, and lead and inspire engineering efforts to meet objectives.
  • Validate requirements and resulting product with customers to ensure success.
  • Structure effective experimentation frameworks for A/B testing feature impact on key metrics and doing cohort analysis.
  • Maintain strong understanding of relevant technologies, contribute as a thought leader in the security industry.
  • Produce case studies, white papers, presentations, and other materials to help evangelize the product.
  • Ultimately, be awesome at understanding what and how to build things people need even if they don’t know it yet. Strong background in the Networking industry, with a preferred focus on cloud, hyperscale and IaaS.

Qualification

  • 3+ years of product management experience at a successful company in the security, infrastructure, networking or a related software field.
  • Strong background in the Cloud industry, with a preferred focus on the security, infrastructure as a service
  • Bachelor’s degree in computer science or related field.
  • Ability to work on multiple projects, set priorities and meet deadlines.
  • Solid experience with the product development process especially with an iterative methodology such as AgileScrum.
  • Strong communication and collaboration skills.
  • Self-starter with high levels of initiative, commitment and energy who can galvanize the team to follow.
  • Familiarity with the needs of medium and large enterprise customers. · You need to be really good at computers and the Internet. Seriously.

Additional Information

Lightspeed Human Capital Management Inc. is a global leader in international recruitment services, specializing in Network Optimization, Service Assurance, Security, OSS/BSS, and SDN/NFV within the telecom space.  Lightspeed works with leading clients in the technology sector and is always looking for exceptional candidates searching for their next opportunity. If this sounds like you, connect with us on LinkedIn, follow us on Twitter @talentxfactor, and visit our website www.talentxfactor.com.

SF – Senior Product Manager – Management Solution

WELCOME TO LIGHTSPEED HUMAN CAPITAL MANAGEMENT INC. THE LEADERS IN TECH RECRUITMENT: 

Lightspeed Human Capital Management Inc. is considered a global leader in the recruitment of top Sales Engineers, Technical Sales (Pre/Post), Support, Marketing, Product Management and Product Marketing candidates in the Networking space. In the past year, the Lightspeed Recruiting team has delivered top level candidates for the clients considered BEST IN CLASS  including award winners – focusing on Enterprise Networking, Security, SDN/NFV, Virtualization, Archiving, Storage and Mobility solutions worldwide.  Our candidates have repeatedly been the TOP candidates in Sales Achievement, Leadership and Business Excellence. How we do know? Our clients call to Thank Us a Year after placements are made…this is success.

TO APPLY: https://jobs.smartrecruiters.com/Lightspeedhcm/743999671722922-senior-product-manager

CLIENT INDUSTRY: Cloud

FUNDING: 20m+

REPORTING TO:  Chief Product Officer

JOB TITLE(s): Senior Product Manager

Job Description

Our client is a well-funded Series A Silicon Valley startup that has built the world’s best enterprise-class cloud infrastructure management platform. Our customer leverages advanced machine learning to deliver cloud infrastructure optimization. The company already has flagship paying customers including several top internet vendors.

As product manager, YOU are CEO of your product and need to enjoy thinking through what it takes to build a world-class product, how to communicate that to engineering, and how to see it through a successful launch.

  • In this position, you will help drive growth by defining the product, features and make sure it is tuned to the market and to our customers.
  • Work directly with customers to understand their problems and requirements.
  • Identify and present innovative and creative product solutions.
  • Conduct market analysis, competitive analysis and product strategy.
  • Gather and synthesize requirements to define compelling product.
  • Broker and facilitate product decisions cross functionally.
  • Balance business and user needs with technical constraints
  • Discover the true requirements underlying feature requests, recommending alternative approaches, and lead and inspire engineering efforts to meet objectives.
  • Validate requirements and resulting product with customers to ensure success.
  • Structure effective experimentation frameworks for A/B testing feature impact on key metrics and doing cohort analysis.
  • Maintain strong understanding of relevant technologies, contribute as a thought leader in the security industry.
  • Produce case studies, white papers, presentations, and other materials to help evangelize the product.
  • Ultimately, be awesome at understanding what and how to build things people need even if they don’t know it yet. Strong background in the Networking industry, with a preferred focus on cloud, hyperscale and IaaS.

Qualification

  • 3+ years of product management experience at a successful company in the security, infrastructure, networking or a related software field.
  • Strong background in the Cloud industry, with a preferred focus on the security, infrastructure as a service
  • Bachelor’s degree in computer science or related field.
  • Ability to work on multiple projects, set priorities and meet deadlines.
  • Solid experience with the product development process especially with an iterative methodology such as AgileScrum.
  • Strong communication and collaboration skills.
  • Self-starter with high levels of initiative, commitment and energy who can galvanize the team to follow.
  • Familiarity with the needs of medium and large enterprise customers. · You need to be really good at computers and the Internet. Seriously.

Additional Information

Lightspeed Human Capital Management Inc. is a global leader in international recruitment services, specializing in Network Optimization, Service Assurance, Security, OSS/BSS, and SDN/NFV within the telecom space.  Lightspeed works with leading clients in the technology sector and is always looking for exceptional candidates searching for their next opportunity. If this sounds like you, connect with us on LinkedIn, follow us on Twitter @talentxfactor, and visit our website www.talentxfactor.com.

SF – Senior Customer Success Manager – Management Solution

WELCOME TO LIGHTSPEED HUMAN CAPITAL MANAGEMENT INC. THE LEADERS IN TECH RECRUITMENT: 

Lightspeed Human Capital Management Inc. is considered a global leader in the recruitment of top Sales Engineers, Technical Sales (Pre/Post), Support, Marketing, Product Management and Product Marketing candidates in the Networking space. In the past year, the Lightspeed Recruiting team has delivered top level candidates for the clients considered BEST IN CLASS  including award winners – focusing on Enterprise Networking, Security, SDN/NFV, Virtualization, Archiving, Storage and Mobility solutions worldwide.  Our candidates have repeatedly been the TOP candidates in Sales Achievement, Leadership and Business Excellence. How we do know? Our clients call to Thank Us a Year after placements are made…this is success.

TO APPLY:https://jobs.smartrecruiters.com/Lightspeedhcm/743999671635794-senior-customer-success-manager

CLIENT INDUSTRY: Cloud

FUNDING: 20m+

REPORTING TO:  Chief Product Officer

JOB TITLE(s): Senior Customer Success Manager

Job Description

We are looking for a Senior Customer Success Manager, you are responsible for driving customer adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. We are on the hunt for a candidate that is customer focused, and a self-starter with a proven track record of driving customer success. You are strategic, sales-focused, and result-driven.

Our client is an early-stage startup and although your primary responsibility is to be a Customer Success Manager, you will also have opportunity to contribute and shape the company as it grows. You will be working alongside the founders of the company who will rely on your expertise to make critical decisions in the direction of the organization. This responsibility requires a strong bias towards action, an ability to manage uncertainty, to look at problems from many perspectives, and to be an owner at all times.

  • Deliver and communicate ROI for our clients, throughout the customer lifecycle
  • Develop and implement tailored programs that provide continued value to the customer, ensuring renewals, and driving long-term account growth
  • Manage the customer relationship at multiple-levels; individual contributor, managerial, and executive
  • Ensure customers recognize maximum value from their investments in our SaaS product.
  • Collaborate with the Sales team to ensure subscription growth and increased footprint
  • Drive the onboarding processes and work cross-functionally with our Support and Services teams to proactively manage each customer’s successful deployment
  • Be the trusted partner for the customer on use-case and product functionality
  • Proactively manage each customer’s business needs and environments, actively seeking opportunities to upsell, and cross-sell
  • Leverage your Customer Success experience to integrate new ideas and processes as our presence grows
  • Lead strategic initiatives to improve the customer experience with

Qualifications

  • BA/BS (MBA/Masters preferred)
  • 2+ years in customer success role
  • 5+ years in a customer-facing role
  • Self-starter with a proven track record of driving customer success, including onboarding, adoption, renewals, quarterly business reviews
  • Ability to understand customer requirements, and identify upsell and cross-sell opportunities
  • Experience working with a sales team and partnering with account executives in development and closure of sales opportunities
  • Exceptional problem solving skills
  • Impressive executive presence and communication abilities
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  • Strong interpersonal skills and experience initiating and building positive relationships
  • Capable of changing direction rapidly, to keep up with unpredictable nature of a tech startup
  • Strong organization and time management skills with the ability to manage multiple projects simultaneously
  • Familiarity with Cloud Infrastructure is a plus
  • Experience with B2B SaaS products is a plus

Additional Information

Lightspeed Human Capital Management Inc. is a global leader in international recruitment services, specializing in Network Optimization, Service Assurance, Security, OSS/BSS, and SDN/NFV within the telecom space.  Lightspeed works with leading clients in the technology sector and is always looking for exceptional candidates searching for their next opportunity. If this sounds like you, connect with us on LinkedIn, follow us on Twitter @talentxfactor, and visit our website www.talentxfactor.com.

San Francisco – Sales Operations Manager

WELCOME TO LIGHTSPEED HUMAN CAPITAL MANAGEMENT INC. THE LEADERS IN TECH RECRUITMENT: 

Lightspeed Human Capital Management Inc. is considered a global leader in the recruitment of top Sales Engineers, Technical Sales (Pre/Post), Support, Marketing, Product Management and Product Marketing candidates in the Networking space. In the past year, the Lightspeed Recruiting team has delivered top level candidates for the clients considered BEST IN CLASS  including award winners – focusing on Enterprise Networking, Security, SDN/NFV, Virtualization, Archiving, Storage and Mobility solutions worldwide.  Our candidates have repeatedly been the TOP candidates in Sales Achievement, Leadership and Business Excellence. How we do know? Our clients call to Thank Us a Year after placements are made…this is success.

TO APPLY: https://jobs.smartrecruiters.com/Lightspeedhcm/743999671445992-san-francisco-sales-operations-manager

CLIENT INDUSTRY: Cloud Networking/SD-WAN/SD-Security

REPORTING TO:  VP of Sales

JOB TITLE(s): Sales Operation Manager

Job Description

Our client is looking for a flexible Sales Operations executive to assist in supporting the smooth running of the sales organization.

Responsibilities:

This is an opportunity for an enthusiastic, well organized and experience individual to get in on the ground floor and help shape the sales operations organization.

Duties Include:

  • Working closely with SVP WW Sales
  • Rolling up weekly/monthly/quarterly sales forecasts by individual/region/worldwid
  • Breaking down forecasts by vertical and Enterprise vs SP/MSP
  • Managing PoC equipment inventory
  •  Assisting in SFDC related administration
  • Order administration for the calculation of commission payments
  • Tracking trends by individual/region related to # of opportunities, forecasts, forecast status and purchase orders
  • Helping track customer subscription renewals
  • Helping track monthly/quarterly license activations with various partners
  • Various other sales-centric activities

Qualifications

Education & Experience:

Requirements: 

Additional Information

Lightspeed Human Capital Management Inc. is a global leader in international recruitment services, specializing in Network Optimization, Service Assurance, Security, OSS/BSS, and SDN/NFV within the telecom space.  Lightspeed works with leading clients in the technology sector and is always looking for exceptional candidates searching for their next opportunity. If this sounds like you, connect with us on LinkedIn, follow us on Twitter @talentxfactor, and visit our website www.talentxfactor.com.