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APAC – Support Engineer – Customer Success

WELCOME TO LIGHTSPEED HUMAN CAPITAL MANAGEMENT INC. THE LEADERS IN TECH RECRUITMENT: 

Lightspeed Human Capital Management Inc. is considered a global leader in the recruitment of top Sales Engineers, Technical Sales (Pre/Post), Support, Marketing, Product Management and Product Marketing candidates in the Networking space. In the past year, the Lightspeed Recruiting team has delivered top level candidates for the clients considered BEST IN CLASS  including award winners – focusing on Enterprise Networking, Security, SDN/NFV, Virtualization, Archiving, Storage and Mobility solutions worldwide.  Our candidates have repeatedly been the TOP candidates in Sales Achievement, Leadership and Business Excellence. How we do know? Our clients call to Thank Us a Year after placements are made…this is success.

TO APPLY: https://jobs.smartrecruiters.com/Lightspeedhcm/743999672687533-singapore-support-engineer-customer-success

CLIENT INDUSTRY: SDDC, IaaS, PaaS

JOB TITLE(s):  Support Engineer – Customer Success

Job Description

Our client delivers AWS compatible infrastructure and services that can be deployed in any enterprise data center. Their solutions include EC2-compatible and Kubernetes applications, S3-compatible, EBS-compatible and EFS-compatible storage, RDS-compatible databases, ELB-compatible load balancers, and EMR-compatible Hadoop. The product enables multi-cloud and hybrid applications while maintaining a consistent management using AWS APIs.

Essential Duties and Responsibilities

  • Provide hands-on technical support in analyzing, diagnosing, and troubleshooting production system issues.
  • Communicate technically complex remedies, solutions or workarounds in a clear and concise manner to the customer.
  • Establish strong relationships with the customer’s technical team
  • Prioritize customer requests and coordinate with the relevant contacts in our HQ
  • Escalate issues in a timely manner according to a predefined procedure, while engaging our engineering team as needed
  • Provide ongoing training of our product, with adaptation to the customer needs

Qualification

    • 3+ years experience in a technical support position at an enterprise company, supporting production environments.
    • Expertise working with at least two of the following: cloud, virtualization, networking, storage, OpenStack.
    • Extensive experience troubleshooting Linux system issues.
    • Strong customer-facing skills.
    • Ability to grasp customers’ needs and suggest appropriate solutions, in short timelines.
    • Ability to work under pressure to resolve customer issues.
    • Ability to self-manage and take initiative in a startup environment.
    Advantages:
    •  Background in networking, L2/L3
    • Virtualization platforms: Vcloud, Vsphere, KVM
    • Software-defined storage

Additional Information

Lightspeed Human Capital Management Inc. is a global leader in international recruitment services, specializing in Network Optimization, Service Assurance, Security, OSS/BSS, and SDN/NFV within the telecom space.  Lightspeed works with leading clients in the technology sector and is always looking for exceptional candidates searching for their next opportunity. If this sounds like you, connect with us on LinkedIn, follow us on Twitter @talentxfactor, and visit our website www.talentxfactor.com.

SF – Senior Customer Success Manager – Management Solution

WELCOME TO LIGHTSPEED HUMAN CAPITAL MANAGEMENT INC. THE LEADERS IN TECH RECRUITMENT: 

Lightspeed Human Capital Management Inc. is considered a global leader in the recruitment of top Sales Engineers, Technical Sales (Pre/Post), Support, Marketing, Product Management and Product Marketing candidates in the Networking space. In the past year, the Lightspeed Recruiting team has delivered top level candidates for the clients considered BEST IN CLASS  including award winners – focusing on Enterprise Networking, Security, SDN/NFV, Virtualization, Archiving, Storage and Mobility solutions worldwide.  Our candidates have repeatedly been the TOP candidates in Sales Achievement, Leadership and Business Excellence. How we do know? Our clients call to Thank Us a Year after placements are made…this is success.

TO APPLY:https://jobs.smartrecruiters.com/Lightspeedhcm/743999671635794-senior-customer-success-manager

CLIENT INDUSTRY: Cloud

FUNDING: 20m+

REPORTING TO:  Chief Product Officer

JOB TITLE(s): Senior Customer Success Manager

Job Description

We are looking for a Senior Customer Success Manager, you are responsible for driving customer adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. We are on the hunt for a candidate that is customer focused, and a self-starter with a proven track record of driving customer success. You are strategic, sales-focused, and result-driven.

Our client is an early-stage startup and although your primary responsibility is to be a Customer Success Manager, you will also have opportunity to contribute and shape the company as it grows. You will be working alongside the founders of the company who will rely on your expertise to make critical decisions in the direction of the organization. This responsibility requires a strong bias towards action, an ability to manage uncertainty, to look at problems from many perspectives, and to be an owner at all times.

  • Deliver and communicate ROI for our clients, throughout the customer lifecycle
  • Develop and implement tailored programs that provide continued value to the customer, ensuring renewals, and driving long-term account growth
  • Manage the customer relationship at multiple-levels; individual contributor, managerial, and executive
  • Ensure customers recognize maximum value from their investments in our SaaS product.
  • Collaborate with the Sales team to ensure subscription growth and increased footprint
  • Drive the onboarding processes and work cross-functionally with our Support and Services teams to proactively manage each customer’s successful deployment
  • Be the trusted partner for the customer on use-case and product functionality
  • Proactively manage each customer’s business needs and environments, actively seeking opportunities to upsell, and cross-sell
  • Leverage your Customer Success experience to integrate new ideas and processes as our presence grows
  • Lead strategic initiatives to improve the customer experience with

Qualifications

  • BA/BS (MBA/Masters preferred)
  • 2+ years in customer success role
  • 5+ years in a customer-facing role
  • Self-starter with a proven track record of driving customer success, including onboarding, adoption, renewals, quarterly business reviews
  • Ability to understand customer requirements, and identify upsell and cross-sell opportunities
  • Experience working with a sales team and partnering with account executives in development and closure of sales opportunities
  • Exceptional problem solving skills
  • Impressive executive presence and communication abilities
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  • Strong interpersonal skills and experience initiating and building positive relationships
  • Capable of changing direction rapidly, to keep up with unpredictable nature of a tech startup
  • Strong organization and time management skills with the ability to manage multiple projects simultaneously
  • Familiarity with Cloud Infrastructure is a plus
  • Experience with B2B SaaS products is a plus

Additional Information

Lightspeed Human Capital Management Inc. is a global leader in international recruitment services, specializing in Network Optimization, Service Assurance, Security, OSS/BSS, and SDN/NFV within the telecom space.  Lightspeed works with leading clients in the technology sector and is always looking for exceptional candidates searching for their next opportunity. If this sounds like you, connect with us on LinkedIn, follow us on Twitter @talentxfactor, and visit our website www.talentxfactor.com.

Professional Service Engineer -SF

 

TO APPLY: https://jobs.smartrecruiters.com/wirelessxfactor/743999662835041-professional-service-engineer

Job Description:

Looking for Customer Support Engineer to provide technical support to customers and partners.

Successful candidates will work as part of a very focused and expert team that rolls out formal network analysis and verification software products to eliminate change-induced outages and breaches in complex networks.

  • Provide feedback to product management and engineering for improving features, functionality, and usage that can result in increased performance.
  • Perform consultative and hands-on work with customers during post-sales deployments.
  • Document design guidelines and recommend improvements to customers for the networks they support.
  • Advanced Routing Protocols & Technologies
  • Carrier-class Routers and Technologies
  • Traffic Engineering

Qualifications: 

  • College degree (Bachelors or higher); technical degree preferred
  • 6 to 8 years experience with Service Provider network design and support
  • Experience in operating a large scale WAN environment utilizing BGP, RSVP, MPLS, ISIS and/or OSPF
  • Experience and knowledge of BGP and Internet Routing Policies
  • Solid understanding of TCP/IP (both IPv4/IPv6)
  • Extensive knowledge of both Cisco IOS/IOS-XR and JUNOS
  • Advanced Network Certifications
  • Ability to script using PERL/Python/Shell a plus